Returns and Refunds
Though we strive to give you a great customer experience each time you shop with us, if the item received by you is defective, wrongly shipped, you can return your Order for a full refund of paid price.
We mean what we say! All you need to do is give us a call on 9811281505 or Whatsapp message on 9999551505 or drop an email at firstname.lastname@example.org within a period of 15 days, from the date of delivery. However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unused and undamaged condition. Fair Enough!
- *Please note that "safexbikes.com's 15 Day Returns Policy" does not apply to Seat Covers And Stickers.
- *Refund/ replacement for goods/ merchandise is subject to inspection and checking by Safexbikes team.
- *Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
- *Some special rules for promotional offers may override "safexbikes.com's 15 Day Returns Policy."
- *Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
Non Returnable Products
Certain items like Seat Covers,Stickers,Dcals etc are non returnable.
Defective Item Policy
A defective item means that the item is faulty and not useable as claimed and intended purpose.
Customer should thoroughly ascertain about the defect of the product and at first contact customer service in order to confirm the item as a defective piece. Customer should be able to Differentiate between a defective and damaged item before deciding that an item is or is not defective.
Returning a defective item: This Depends on the nature of the defect, for eg. if the purchased product is an assymbly and replacing a part of it can remove the defect then that part should be returned back to safexbikes.com and it would be replaced. Please note that the product or its part to be replaced should be returned in proper packing.
Send replacement or refund request: The customer should in all cases notify our customer service team before returning an item. This would avoid situations where the customer has not assembled the item correctly and assumes the item is defective. This item, if returned, will be a total loss as we will not honor the return. Make it very clear that a customer must contact our service department before returning an item. Simply sending an item back will not guarantee a replacement or a refund.
Returns Of Damaged Goods Policy
Refuse shipment: The customer should refuse shipment when they receive a visibly damaged item.
Notification of damaged item: Customers should maintain the original packaging. In cases of concealed damage, pictures showing the damage upon arrival could be of great help to us. Customers should notify us of damage within 24 hours since many carriers have a cut off time after which they will not accept claims.
Contact customer service: Customers should call to report damage, confirming that the damage happened in shipping and is not the result of use or misuse of the product.
Wrong Item Shipped
In this case its easiest to claim a refund or replacement; the only point is to confirm that the customer did receive the wrong item.
The customer should mail in the order confirmation email or fax in if they received a physical copy.
Claim arising due to minor differences in the color of the painted products would not be entertained.
Low Value items
There is no use returning an item worth less than Rs200, Customers are advised to keep the item.
Time Taken For Return Process
Once your return request has been placed with Customer Service, it usually takes about 72 hrs to have the product picked from your place and another 7 days to initiate refund subject to product inspection.In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you.
Methods of Refund
a) If the payment was made by Credit Card or Net-Banking, we can either issue Safexbikes Credits or reverse credit to the Credit Card or credit your Net-Banking account. Safexbikes Credits can be utilized on a future purchase on the website.
b) If the payment made was by Cash on Delivery, we can either issue Safexbikes Credits or Bank Transfer. Safexbikes Credits can be utilized on a future purchase on the website.
c) If Safexbikes Credits were used to make a purchase, refund will only be issued as Safexbikes Credits. This can be utilized on a future purchase on the website.
Please Note that Shipping charge would not be included in the refund value of your order as this is a non-refundable charge.
Time Taken For Refund Process
Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below:
|Refund Method|| Refund Receipt Time (After Initiation)|
|Safexbikes Credits|| 1-2 business days|
|Bank Transfer/NEFT|| 2-4 business days|
|Debit Card|| 5-7 business days|
|Credit Card|| 7-21 business days|
For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Banks send an sms to customers for credit amount of more than Rs. 5000 only. In case your refund is less than Rs 5000 please check your bank account or credit card account.
How And Where To Return A Product
You can return a product hassle free in a few simple steps. However, do give us a call and we can help you with the steps to follow in case of return
- 1) Place your item in its original packaging not the Safexbikes.com box
- 2) Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice
- 3) If you are sending it on your own make sure you seal it properly
Send it at your convenience to our address below.
|SZ motorcycle industries|
|SZ Motorcycle Industries, 1529/28, Naiwala, Karol Bagh, NEW DELHI - 110005|