We have started accepting pre-paid orders on most products sold on Safexbikes.com and will be delivering them in Orange and Green zones, in accordance with the Central and respective State Government guidelines.
1. Are you delivering non-essentials from May 17 in all (green, orange and red) zones?
We’re excited to let you know that as per the latest government guidelines, we have started accepting pre-paid orders on most products sold on Safexbikes.com and will be delivering them in Orange and Green zones, in accordance with the Central and respective State Government guidelines. Dispatches for prepaid orders will start from 17th. Deliveries to red zone will start once the guidelines for same are declared by the respective Governments, currently the same is prohibited.
2. When will Cash on Delivery services resume?
To maintain social distancing, courier partners have temporarily suspended Cash-on-Delivery option to avoid cash exchange during delivery, hence we have stopped taking such orders currently.
3. What about my pending non-essential prepaid order? When will I receive it?
Based on the latest Govt. guidelines, we have started processing existing orders containing non-essential items to locations falling under Green/Orange zones. You will be notified via email and on the website once orders are processed.
4. I have already placed order, but it is showing a long delivery date?
We are gearing up our operations to start delivering all products to Green/Orange zones following the Central and respective State Government guidelines. Hence, deliveries may take longer than usual. We appreciate your patience in this regard.
5. Why I am not getting any update from support?
As the allowed staff strength is low, hence the support is going to be lower than usual till the business is completely resumed. We appreciate your patience in this regard.